Hosted PBX

Route calls to agents based on time of day, agent status, and skill profiles

Selectively forward calls based on the caller, your presence state, the time of day, etc.

Join a call in progress between two other users

Redirect calls to another destination (user, group, IVR service, or voicemail)

Put a call on hold in a ‘parking spot’ so someone else can pick it up

Pick up a call for another user or group

The called extension will answer muted with the speaker phone on, so the caller can make an announcement

Attach multiple phones to one extension (for example, home and office phones)

Use your browser or dial a code from your device to choose which DID appears on your outbound calls – useful in multi-company scenarios – controlled by administrator

Manage incoming calls with a web interface and assign them to users or groups

Select one user from the enterprise to answer any call that is not routed to another user

Group phones by geographic location for outbound caller ID, e911, and custom music and announcements

Redirect an active call to a mobile device

Record all calls to certain numbers or users

Press a button or dial a code to initiate call recording

Add a third party to an existing call

Dial into a pre-determined number for conferences

Look up anyone in your organization by name or number

Add extra contacts that can be either public or private

Enterprise-wide speed dial extensions quickly forward calls to outside numbers

Integration is possible with most major hardware manufacturers

Cisco, Snom, Algo, and other supported

VVX, Edge, and legacy models

All common Yealink phones supported

Play a message for callers, depending on time of day or day of week, and let them select an option

Play music or messages for callers until their call is answered

Design simple or complex auto-attendants

Block specific inbound and outbound numbers

Log into any phone with your extension number and passcode

Manage your own Hosted PBX system through a web page

Use your browser to control your IP phone, review and delete voicemails, manage your extension, and choose a preferred device

Play a message to many phones at the same time

Use your mobile device to send and receive calls, check voicemail, and manage your extension

Use a desktop app as your phone to send and receive calls, check voicemail, and manage your extension

Receive voicemail messages in your email inbox as attachments

Allow callers to leave a message

Call in from an outside line to check voicemails

View and manage your voicemail messages from a web browser

Provide a text transcription of each voicemail message along with mp3 audio attachment

Auto attendants use text-to-speech to allow administrators to easily create and change prompts

Use softphone from the browser, without having to install a desktop application

Use identities from other providers (ie, MS Entra ID) for platform log-on

Tell the auto-attendant agent about your business and let it automatically answer calls and answer callers’ questions or route the call to the appropriate person